job description
Are you passionate about hospitality and creating unforgettable dining experiences? Kinfolk F&B, a leading name in Southeast Asia's culinary scene, is expanding our presence in Bali and seeking a dynamic Front of House (FOH) Staff to join our vibrant team in Canggu.
As the face of our restaurant, you'll play a pivotal role in delivering exceptional service to our diverse clientele, including international travelers, digital nomads, and Bali's growing expat community. Our modern, farm-to-table concept blends Indonesian flavors with global influences, creating a unique atmosphere where guests feel at home while experiencing world-class hospitality.
In this role, you'll work in a fast-paced, collaborative environment where attention to detail and a positive attitude are paramount. Whether you're welcoming guests, managing reservations, or ensuring seamless service, your contribution will directly impact our reputation as one of Bali's top dining destinations. This is an excellent opportunity for hospitality professionals looking to grow their careers in one of the world's most exciting food and beverage hubs.
Join us and become part of a team that values creativity, professionalism, and a genuine love for service. With competitive compensation, opportunities for advancement, and a supportive work culture, Kinfolk F&B is the perfect place to take your hospitality career to the next level in Bali.
Responsibility
- Warmly greet and welcome guests, ensuring a positive first impression of our restaurant
- Manage reservations efficiently using our digital booking system and maintain accurate waitlists during peak hours
- Provide knowledgeable recommendations about our menu, including dietary options and beverage pairings
- Coordinate with kitchen and bar staff to ensure timely and accurate order delivery
- Handle guest inquiries, feedback, and complaints professionally, escalating issues when necessary
- Maintain a clean, organized, and inviting dining environment throughout service
- Process payments accurately using our POS system and manage cash handling procedures
- Assist in training new team members and contribute to a positive team culture
- Participate in pre-service briefings and post-service debriefs to continuously improve operations
Qualifications
- Minimum 1 year of experience in front-of-house roles (restaurants, cafes, or hotels)
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, Russian, etc.) are a strong advantage
- Exceptional interpersonal skills with a genuine passion for customer service
- Ability to work in a fast-paced environment while maintaining professionalism
- Basic knowledge of POS systems and reservation management software
- Strong problem-solving skills and ability to think on your feet
- Flexibility to work evenings, weekends, and public holidays as required
- Valid work permit for Indonesia (or ability to obtain one)
- Knowledge of Bali's dining scene and local culture is a plus