job description
Join Wave Bar & Restaurant Corp as a Front Desk Receptionist in the heart of Bali’s vibrant hospitality scene! This is your chance to be the first point of contact for guests, creating unforgettable first impressions with your warmth, professionalism, and attention to detail.
Based in Canggu, Bali, you’ll work in a dynamic environment where luxury meets local charm. Your role goes beyond greeting guests—you’ll orchestrate seamless check-ins, manage reservations with precision, and ensure every visitor feels valued from arrival to departure. Whether it’s coordinating with our team to fulfill special requests or maintaining a polished front desk, your contributions will shape the guest experience.
We’re looking for a customer-focused, organized, and multitasking professional who thrives in fast-paced settings. If you have a passion for hospitality and a knack for making people feel welcome, this is the perfect opportunity to grow your career in one of the world’s most sought-after tourist destinations.
Responsibility
- Greet and welcome guests with a friendly, professional demeanor, ensuring a positive first impression.
- Manage reservations, check-ins, and check-outs efficiently using property management systems.
- Handle phone, email, and in-person inquiries with clarity and courtesy.
- Coordinate with housekeeping, maintenance, and F&B teams to fulfill guest requests promptly.
- Maintain a tidy, organized front desk with all necessary supplies and materials.
- Process payments, issue receipts, and manage cash/credit transactions accurately.
- Resolve guest concerns or complaints diplomatically and escalate issues when necessary.
- Stay updated on local attractions, events, and services to provide tailored recommendations.
Qualifications
- Proven experience as a Receptionist, Front Desk Agent, or similar role in hospitality (hotels, resorts, or restaurants preferred).
- Excellent English communication skills (written and verbal); knowledge of Indonesian/Bahasa is a plus.
- Strong organizational and time-management abilities to handle multiple tasks in a busy environment.
- Proficiency in PMS software (e.g., Opera, Cloudbeds) and basic Microsoft Office tools.
- Customer-service oriented with a problem-solving mindset.
- Impeccable grooming and professional appearance.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- High school diploma or equivalent; hospitality certification is advantageous.