job description
Join Pause And Padel, Bali’s premier padel and wellness destination, as a Front Desk & Operations Administrator. We’re seeking a dynamic, customer-focused professional to be the face of our brand, ensuring seamless operations and delivering exceptional service to our diverse clientele of sports enthusiasts and wellness seekers.
In this role, you’ll thrive in a fast-paced environment where your organizational skills, warmth, and problem-solving abilities will directly enhance our members’ experience. Ideal candidates will have prior experience in sports centers, fitness clubs, or hospitality, with a passion for creating welcoming and efficient spaces.
Located in the vibrant heart of Canggu, this position offers a unique opportunity to work in a growing industry while enjoying Bali’s dynamic lifestyle. Whether you’re coordinating bookings, managing member inquiries, or supporting daily operations, your contributions will be key to our success.
Responsibility
- Greet and assist guests with professionalism, providing information about padel court bookings, memberships, and facility amenities.
- Manage front desk operations, including check-ins, payments, and reservation systems with accuracy and efficiency.
- Handle customer inquiries, complaints, and feedback, ensuring prompt and satisfactory resolutions.
- Coordinate with operations team to maintain cleanliness, equipment readiness, and smooth daily workflows.
- Process membership registrations, renewals, and billing with attention to detail.
- Assist in organizing events, tournaments, or wellness programs, including promotional activities.
- Maintain accurate records of bookings, attendance, and inventory (e.g., equipment, retail products).
- Uphold brand standards by ensuring a welcoming atmosphere and adherence to company policies.
Qualifications
- Minimum 1 year of experience in front desk, administration, or customer service, preferably in sports, fitness, or hospitality industries.
- Fluent in English and Indonesian (verbal and written) with excellent communication skills.
- Strong interpersonal skills with a friendly, approachable demeanor and a service-oriented mindset.
- Proficient in basic computer applications (e.g., MS Office, POS systems, booking software).
- Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.
- High school diploma or equivalent; additional certifications in hospitality or administration are a plus.
- Flexibility to work weekends, evenings, or holidays as required by operational needs.
- Passion for sports, wellness, or customer service with a proactive attitude.