job description
Embark on an exciting career in paradise as a Front Desk Officer at our exclusive dive resort in Nusa Lembongan, Bali. This is a unique opportunity to combine your passion for hospitality with the breathtaking beauty of island life. As the first point of contact for our guests, you will play a pivotal role in creating unforgettable experiences for divers, travelers, and luxury seekers alike.
Our resort is nestled in one of Bali’s most sought-after destinations, offering world-class diving, pristine beaches, and a vibrant yet serene atmosphere. You’ll work in a dynamic, multicultural environment where your organizational skills and warm personality will ensure seamless operations and exceptional guest satisfaction.
Whether you’re coordinating dive excursions, managing reservations, or providing local insights, your role will be instrumental in maintaining the high standards of service that define our brand. Join us and turn every workday into an adventure in one of the world’s most stunning locations.
Responsibility
- Greet and welcome guests with a professional and friendly demeanor, ensuring a warm first impression.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries with efficiency and accuracy.
- Coordinate dive bookings, equipment rentals, and excursion schedules, liaising with the dive team and other departments.
- Handle reservations, cancellations, and modifications for accommodations and services via phone, email, and in-person.
- Provide personalized recommendations for local attractions, dining, and activities to enhance guest experiences.
- Process payments, issue receipts, and maintain accurate financial records using property management systems.
- Address guest concerns or complaints promptly and professionally, ensuring resolution and satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms and facilities meet quality standards.
Qualifications
- Minimum 1-2 years of experience in a front desk, receptionist, or customer service role, preferably in hospitality or tourism.
- Excellent communication skills in English (additional languages are a plus).
- Strong organizational and multitasking abilities to handle a fast-paced environment.
- Proficiency in using property management software (PMS) and basic office tools (e.g., Microsoft Office, Google Workspace).
- Friendly, outgoing personality with a genuine passion for customer service and problem-solving.
- Knowledge of dive operations or the tourism industry in Bali is highly advantageous.
- Ability to work flexible hours, including weekends and holidays, as required by the resort’s needs.
- High school diploma or equivalent; a degree in hospitality management is a plus.