job description
Join StaffKing Pte Ltd in the vibrant heart of Bali as a Front Desk & Customer Service Executive! This is your opportunity to be the welcoming face of our organization, delivering exceptional service while enjoying a competitive salary up to IDR 48,000,000 (≈ $3,000 USD) per month, plus Annual Wage Supplement (AWS) and performance bonuses.
As part of our dynamic team, you’ll play a pivotal role in ensuring smooth operations at the front desk, managing inquiries, and creating a positive first impression for clients and visitors. We invest in your growth with comprehensive training programs and clear career development pathways, empowering you to advance in the fields of administration, hospitality, or customer service.
Bali’s unique blend of professional opportunities and tropical lifestyle makes this role ideal for those seeking a rewarding career in a stunning location. Whether you’re a seasoned receptionist or an enthusiastic professional looking to transition into customer-facing roles, we’d love to hear from you!
Responsibility
- Greet and assist visitors, clients, and employees with a professional and friendly demeanor.
- Manage incoming calls, emails, and walk-in inquiries, ensuring prompt and accurate responses.
- Coordinate meeting room bookings, travel arrangements, and office logistics.
- Maintain a tidy and organized reception area, including managing office supplies and mail distribution.
- Handle administrative tasks such as data entry, filing, and preparing reports.
- Resolve customer complaints or escalate issues to the appropriate departments with follow-up.
- Assist in onboarding new employees by providing orientation materials and access credentials.
- Uphold company policies and confidentiality standards in all interactions.
Qualifications
- Minimum Diploma or equivalent in Business Administration, Hospitality, or related fields.
- Proven experience (1-2 years) in front desk, receptionist, or customer service roles.
- Excellent communication skills in English (written and verbal); knowledge of Indonesian is a plus.
- Strong organizational and multitasking abilities with attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Customer-focused mindset with a problem-solving attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Well-groomed, professional appearance, and a positive attitude.