job description
Join SACRA UBUD, a premier hospitality destination in the heart of Bali, where culture, luxury, and warmth come together to create unforgettable guest experiences. We are seeking a detail-oriented, friendly, and professional Front Desk Cashier & Guest Service Associate to be the welcoming face of our establishment. If you thrive in a fast-paced environment, enjoy interacting with diverse guests, and take pride in delivering exceptional service, this is the perfect opportunity for you.
As a key member of our team, you will play a vital role in ensuring smooth operations at our front desk, handling transactions with accuracy, and providing personalized service that exceeds guest expectations. Whether you're assisting with check-ins, processing payments, or addressing guest inquiries, your positive attitude and attention to detail will contribute to the overall success of our hospitality experience.
At SACRA UBUD, we value teamwork, professionalism, and a passion for hospitality. In return, we offer a supportive work environment, opportunities for growth, and the chance to be part of a brand that celebrates Bali’s rich culture and natural beauty. If you’re ready to take the next step in your hospitality career, we’d love to have you on board!
Location: Ubud, Bali (with potential placements in Canggu, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung)
Responsibility
- Warmly greet and assist guests during check-in and check-out processes, ensuring a seamless and welcoming experience.
- Accurately process cash, credit card, and digital payments, maintaining a balanced cash drawer and adhering to financial protocols.
- Handle guest inquiries, reservations, and requests with professionalism, providing accurate information about services, amenities, and local attractions.
- Resolve guest concerns or complaints promptly and courteously, escalating issues to management when necessary.
- Maintain a clean, organized, and professional front desk area, ensuring all necessary supplies and materials are stocked.
- Collaborate with housekeeping, concierge, and other departments to ensure smooth operations and guest satisfaction.
- Assist with administrative tasks such as filing, record-keeping, and preparing daily reports for management.
- Uphold company policies and procedures, including safety and security protocols, to ensure a safe environment for guests and staff.
Qualifications
- Minimum of 1 year of experience in a cashier, front desk, or customer service role, preferably in hospitality or retail.
- Strong communication skills in English; proficiency in Bahasa Indonesia and additional languages (e.g., Mandarin, Japanese, or Russian) is a plus.
- Excellent interpersonal skills with a friendly, outgoing, and professional demeanor.
- High level of accuracy and attention to detail, especially when handling cash and financial transactions.
- Ability to multitask and work efficiently in a fast-paced environment while maintaining composure under pressure.
- Basic computer skills, including familiarity with POS systems, Microsoft Office, and email communication.
- Flexibility to work in shifts, including weekends, evenings, and holidays, as required by the hospitality industry.
- A positive attitude, teamwork mindset, and a genuine passion for delivering exceptional guest service.