job description
Join Star Hotel, a premier luxury hotel in the heart of Bali, as our Front Desk Agent and become the welcoming face of our guests' unforgettable experiences. If you thrive in a fast-paced, guest-centric environment and have a passion for delivering exceptional service, this is your opportunity to shine in one of the world's most sought-after hospitality destinations.
As a key member of our front office team, you will play a pivotal role in creating lasting first impressions for our diverse international clientele. Bali's vibrant culture, stunning landscapes, and warm hospitality make it the perfect setting for a rewarding career in luxury hospitality. Whether you're a seasoned professional or eager to launch your hospitality career, we offer a dynamic work environment with opportunities for growth and development.
At Star Hotel, we pride ourselves on our commitment to excellence, sustainability, and authentic Balinese hospitality. You'll work alongside a talented team of professionals who share your dedication to creating magical guest experiences. Enjoy competitive compensation, staff accommodations, and the chance to live and work in one of the most beautiful places on earth.
If you're ready to take your hospitality career to new heights in paradise, we'd love to hear from you. Apply now and let's create extraordinary moments together!
Responsibility
- Warmly greet and welcome guests upon arrival, providing a seamless check-in and check-out experience with efficiency and professionalism
- Manage all front desk operations including reservations, room assignments, and guest inquiries with accuracy and attention to detail
- Handle guest requests and complaints with diplomacy, ensuring prompt resolution and follow-up to maintain high satisfaction levels
- Maintain up-to-date knowledge of hotel services, local attractions, and events to provide personalized recommendations to guests
- Process payments, reconcile accounts, and manage cash handling procedures in accordance with hotel policies
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction
- Utilize property management systems (PMS) to manage reservations, guest profiles, and room inventory effectively
- Uphold the highest standards of professionalism, appearance, and service excellence at all times
Qualifications
- Minimum 1 year of experience in front desk operations or guest services, preferably in a hotel or luxury hospitality environment
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, Japanese, etc.) are highly desirable
- Exceptional communication and interpersonal skills with a genuine passion for guest service
- Strong problem-solving abilities and the capacity to remain calm under pressure
- Proficiency in Microsoft Office and experience with hotel management software (Opera, Amadeus, etc.)
- Flexibility to work various shifts including nights, weekends, and holidays as required by the hospitality industry
- Professional appearance and demeanor with a commitment to maintaining high service standards
- Valid work permit for Indonesia or ability to obtain one (for international candidates)