job description
Join ISS Global, a leader in premium hospitality services, as a Floor Host in Baliâs most vibrant and luxurious destinations! This is your chance to be part of a dynamic team in world-class resorts, beach clubs, and high-end venues across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you thrive in fast-paced environments, love creating memorable guest experiences, and are passionate about hospitality, this role is for you.
As a Floor Host, youâll be the face of our brandâwelcoming guests with warmth, ensuring seamless service, and solving challenges with a smile. Enjoy a supportive work culture, opportunities for career growth, and the chance to work in some of Baliâs most iconic locations. Whether youâre guiding guests to their tables, coordinating with teams, or handling special requests, every day brings new opportunities to shine.
Baliâs booming tourism industry means this role offers stability, competitive pay, and exciting perks, including staff discounts, training programs, and a collaborative team environment. If youâre ready to take your hospitality career to the next level in paradise, apply now!
Responsibility
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage seating arrangements, reservations, and waitlists efficiently during peak hours.
- Coordinate with servers, bartenders, and kitchen staff to ensure smooth service flow.
- Handle guest inquiries, complaints, and special requests with professionalism and tact.
- Monitor dining areas to maintain cleanliness, comfort, and adherence to safety standards.
- Assist in training new team members on service protocols and guest interaction best practices.
- Support event setups and special occasions, ensuring flawless execution.
- Maintain up-to-date knowledge of menu items, promotions, and venue policies.
Qualifications
- Minimum 1 year of experience in hospitality, customer service, or a similar role (experience in resorts, hotels, or fine dining is a plus).
- Fluent in English; additional languages (Bahasa Indonesia, Mandarin, Russian, etc.) are highly advantageous.
- Exceptional interpersonal skills with a natural ability to engage and connect with guests.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Professional appearance and demeanor, with a passion for delivering outstanding service.
- Flexibility to work evenings, weekends, and holidays as required by the venue.
- Basic computer skills for managing reservations and guest data.
- Ability to stand for extended periods and multitask in a fast-paced environment.