job description
Join TTEC, a global leader in customer experience technology and services, and build a rewarding career in the fast-growing financial technology (FinTech) sector! As a Financial Technology Customer Service Representative II (CSR II), you’ll play a pivotal role in delivering exceptional support to customers while contributing to the success of our innovative FinTech solutions.
In this dynamic role, you’ll work remotely from Bali, Indonesia, collaborating with a talented team to resolve customer inquiries, process transactions, and ensure a seamless experience for users of cutting-edge financial products. Whether you’re assisting with digital payments, troubleshooting technical issues, or providing financial guidance, your expertise will directly impact customer satisfaction and business growth.
At TTEC, we value professionalism, empathy, and a passion for technology. You’ll receive comprehensive training, competitive compensation, and opportunities for career advancement in a supportive, results-driven environment. If you’re a problem-solver with a knack for communication and a desire to thrive in the FinTech industry, this is your chance to grow with a company that invests in your future.
Apply now and take the next step in your career with TTEC!
Responsibility
- Provide exceptional customer service via phone, email, and chat to resolve inquiries related to financial products and services.
- Assist customers with digital transactions, account management, and troubleshooting technical issues.
- Collaborate with cross-functional teams to escalate and resolve complex customer concerns efficiently.
- Maintain accurate records of customer interactions and transactions in compliance with company policies.
- Educate customers on FinTech solutions, including digital payments, mobile banking, and security best practices.
- Meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Stay updated on industry trends, product updates, and regulatory changes to provide informed support.
- Contribute to team success by sharing knowledge, participating in training, and supporting peers.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in FinTech, banking, or financial services.
- Strong communication skills in English, with the ability to explain complex financial concepts clearly.
- Basic understanding of digital financial products, such as mobile banking, e-wallets, or payment gateways.
- Proficiency in using CRM systems, helpdesk software, and Microsoft Office tools.
- Ability to work independently in a remote setting while maintaining productivity and accountability.
- Problem-solving mindset with a customer-first approach to resolving issues.
- High school diploma or equivalent; additional certifications in finance or customer service are a plus.
- Stable internet connection and a quiet workspace for remote work.