job description
Join PT Mitra Solusi Lelang, a leading financial services provider in Indonesia, as a Financial Collections Specialist based in the vibrant and growing economic hub of Bali. This contract role offers a unique opportunity to develop your career in financial services while enjoying the dynamic lifestyle of Bali’s top locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As a Collections Specialist, you will play a critical role in managing and recovering outstanding debts, ensuring the financial health of our clients while maintaining strong customer relationships. This position is ideal for individuals with a keen eye for detail, strong negotiation skills, and a passion for problem-solving in a fast-paced environment. You will work closely with our finance and operations teams to implement effective collection strategies, reduce delinquency rates, and contribute to the overall success of our financial services.
At PT Mitra Solusi Lelang, we value professionalism, integrity, and a results-driven mindset. We offer a competitive salary package, opportunities for professional growth, and a supportive work environment. If you are looking to advance your career in financial services while enjoying the unique culture and lifestyle of Bali, this is the perfect opportunity for you.
Why Join Us?
- Be part of a reputable financial services company with a strong presence in Indonesia.
- Work in some of Bali’s most desirable locations, balancing professional growth with a high quality of life.
- Develop valuable skills in debt recovery, negotiation, and financial management.
- Enjoy a collaborative and supportive work environment with opportunities for career advancement.
- Competitive salary and performance-based incentives.
Responsibility
- Contact customers via phone, email, or in-person visits to negotiate and arrange payment plans for outstanding debts.
- Maintain accurate and up-to-date records of all collection activities, customer interactions, and payment arrangements in the company’s database.
- Analyze customer accounts to identify delinquency patterns and develop effective strategies for debt recovery.
- Collaborate with internal teams, including finance and legal, to escalate complex cases and ensure compliance with company policies and regulations.
- Provide exceptional customer service by addressing customer inquiries, resolving disputes, and offering solutions to facilitate timely payments.
- Monitor and report on collection performance metrics, including recovery rates, delinquency trends, and customer feedback.
- Conduct skip-tracing activities to locate customers with delinquent accounts when necessary.
- Participate in team meetings and training sessions to stay updated on best practices and industry trends in debt collection.
Qualifications
- Minimum of 1-2 years of experience in debt collection, financial services, or a related field.
- Strong negotiation and communication skills, with the ability to handle difficult conversations professionally and empathetically.
- Proficiency in using Microsoft Office (Excel, Word) and experience with CRM or debt collection software is a plus.
- Ability to work independently, manage time effectively, and meet collection targets in a fast-paced environment.
- Fluency in English and Bahasa Indonesia is required; additional languages are a plus.
- High school diploma or equivalent; a degree in finance, business, or a related field is preferred but not mandatory.
- Strong attention to detail and ability to maintain accurate records of customer interactions and payments.
- Knowledge of Indonesian financial regulations and compliance standards related to debt collection is an advantage.