job description
Join Mitracomm Ekasarana as a Field Support Specialist in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This role offers a unique opportunity to provide on-site technical and operational support for retail and consumer product initiatives in one of Indonesia’s most dynamic markets.
As a Field Support Specialist, you will serve as the primary point of contact for clients and partners, ensuring seamless execution of projects, troubleshooting technical issues, and delivering exceptional service. Your work will directly contribute to enhancing customer satisfaction and driving business growth in the retail and consumer goods sector.
This temporary position is ideal for proactive professionals who thrive in fast-paced environments and enjoy hands-on problem-solving. Whether you're assisting with product installations, conducting training sessions, or resolving field-related challenges, your expertise will play a critical role in maintaining the high standards of Mitracomm Ekasarana.
Responsibility
- Provide on-site technical support and troubleshooting for retail and consumer product systems.
- Conduct product installations, configurations, and maintenance in client locations.
- Liaise with clients, partners, and internal teams to ensure smooth project execution.
- Perform regular field visits to monitor equipment performance and address issues promptly.
- Deliver training sessions to clients and end-users on product usage and best practices.
- Document all field activities, including service reports, issue logs, and resolution steps.
- Collaborate with the sales and marketing teams to gather customer feedback and identify improvement opportunities.
- Ensure compliance with company policies, safety standards, and industry regulations.
Qualifications
- Minimum 1-2 years of experience in field support, technical service, or a related role.
- Strong technical aptitude with the ability to diagnose and resolve hardware/software issues.
- Excellent communication and interpersonal skills for client-facing interactions.
- Proven ability to work independently with minimal supervision in a fast-paced environment.
- Familiarity with retail or consumer product industries is a plus.
- Willingness to travel frequently within Bali and surrounding areas.
- Basic proficiency in Microsoft Office and field service management tools.
- High school diploma or equivalent; higher education in a technical field is advantageous.