job description
Are you a tech-savvy professional with a passion for solving complex network issues? Trends Group, Inc. is seeking a dedicated Field Support Engineer (Network) to join our dynamic team in Bali. In this role, you will provide onsite and remote IT support, ensuring seamless network operations for our clients. Your expertise will be crucial in troubleshooting, maintaining, and optimizing network systems while delivering exceptional customer service.
This is an exciting opportunity to work in a fast-paced environment, collaborating with a team of skilled professionals. You will have the chance to work across various locations in Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, providing support to a diverse range of clients. If you are detail-oriented, proactive, and eager to make a real impact, we want to hear from you!
Responsibility
- Provide onsite and remote technical support for network-related issues.
- Troubleshoot and resolve hardware, software, and connectivity problems.
- Perform regular maintenance and updates to ensure network stability.
- Document technical issues, solutions, and client interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Install, configure, and maintain network equipment and systems.
- Deliver exceptional customer service and support to clients.
- Stay updated with the latest network technologies and best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Network Support Engineer or similar role.
- Strong knowledge of network protocols, routing, and switching.
- Experience with troubleshooting and resolving network issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to travel to various locations in Bali.
- Certifications such as CCNA, CompTIA Network+, or similar are a plus.