job description
Join our dynamic team as a Field Service Engineer in the heart of Bali, Indonesia! This is a unique opportunity to bridge the gap between cutting-edge R&D and real-world application. You will play a pivotal role in ensuring our products meet the highest standards of performance and reliability by providing hands-on technical support, troubleshooting, and feedback directly from the field.
Based in one of Baliâs vibrant hubsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyou will collaborate closely with our R&D team to translate customer insights into actionable improvements. Your expertise will drive innovation, enhance product quality, and contribute to the success of our engineering solutions in a fast-paced, customer-centric environment.
If you are a problem-solver with a passion for technology and a desire to work in a tropical paradise, this role offers the perfect blend of technical challenge and lifestyle benefits.
Responsibility
- Provide on-site technical support, installation, and maintenance of engineering products and systems.
- Diagnose and resolve complex technical issues, ensuring minimal downtime for clients.
- Collaborate with the R&D team to share field insights and recommend product improvements based on real-world performance.
- Conduct regular site visits to assess equipment performance and implement preventive maintenance measures.
- Train clients and internal teams on the proper use, maintenance, and troubleshooting of technical products.
- Document all service activities, including reports, logs, and customer feedback, for continuous improvement.
- Stay updated with the latest industry trends, technologies, and best practices in field service engineering.
- Ensure compliance with safety protocols, company policies, and regulatory standards during all field operations.
Qualifications
- Diploma or Bachelorâs degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
- Minimum of 3 years of experience in field service, technical support, or a similar role.
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues independently.
- Excellent communication and interpersonal skills to interact effectively with clients and cross-functional teams.
- Proficiency in using diagnostic tools, software, and technical documentation.
- Willingness to travel within Bali and occasionally to other regions as required.
- Familiarity with industry standards (e.g., ISO, OSHA) and safety procedures is a plus.
- Fluency in English; knowledge of Bahasa Indonesia is an advantage.