job description
Join CIMB Niaga, one of Indonesiaâs leading financial institutions, as a Field Collection Officer in the vibrant and growing region of Bali (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). This is an exciting opportunity to play a key role in our financial recovery operations while working in a dynamic and culturally rich environment.
As a Field Collection Officer, you will be responsible for managing overdue accounts, conducting field visits, and negotiating repayment plans with customers. Your efforts will directly contribute to maintaining the financial health of our loan portfolio while ensuring a positive customer experience. This role is ideal for individuals with strong communication skills, a proactive attitude, and a passion for problem-solving in a fast-paced financial environment.
At CIMB Niaga, we value integrity, professionalism, and teamwork. Youâll have the opportunity to work with a supportive team, receive ongoing training, and grow your career in the banking and financial services industry. If youâre looking for a challenging yet rewarding role in one of Indonesiaâs most sought-after locations, weâd love to hear from you!
Why Join CIMB Niaga?
- Competitive salary and performance-based incentives
- Comprehensive training and career development programs
- Work in a dynamic and culturally diverse environment
- Opportunities for career advancement in the financial sector
- Employee benefits and a supportive work culture
Responsibility
- Conduct field visits to customersâ locations to collect overdue payments and negotiate repayment plans.
- Maintain accurate records of collection activities, customer interactions, and payment arrangements.
- Develop and implement effective strategies to recover outstanding debts while maintaining positive customer relationships.
- Collaborate with internal teams, including credit and customer service, to resolve complex collection cases.
- Ensure compliance with company policies, banking regulations, and legal requirements in all collection activities.
- Provide regular reports on collection performance, challenges, and recommendations for improvement.
- Utilize collection tools and software to track and manage accounts efficiently.
- Handle customer inquiries and disputes professionally, offering solutions that align with company policies.
Qualifications
- Minimum of 1-2 years of experience in field collection, debt recovery, or a related role in the banking/financial services industry.
- Strong negotiation and communication skills, with the ability to handle difficult conversations professionally.
- Proven ability to work independently, manage time effectively, and meet collection targets.
- Familiarity with banking products, loan processes, and financial regulations in Indonesia.
- Proficiency in using collection software, Microsoft Office, and mobile tools for fieldwork.
- High level of integrity, ethical conduct, and adherence to compliance standards.
- Ability to travel extensively within Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) as required.
- Bachelorâs degree in Finance, Business, Economics, or a related field is a plus.