job description
Join Marriott International, a global leader in luxury hospitality, and become a key player in delivering exceptional dining experiences at Smoki Moto, our vibrant and innovative F&B outlet. As an F&B Service Expert, you will be at the forefront of creating memorable moments for guests in Baliâs most sought-after destinations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
At Marriott, we donât just serve food and beveragesâwe craft unforgettable experiences. Whether itâs a romantic dinner in Ubud, a beachside feast in Jimbaran, or a lively gathering in Kuta, your expertise will ensure every guest leaves with a smile. Youâll work in a dynamic, fast-paced environment where innovation meets tradition, and where your passion for hospitality will shine.
This role is perfect for a customer-focused professional with a flair for service excellence. Youâll collaborate with a talented team of chefs, mixologists, and hospitality experts to elevate the art of dining. If you thrive in a culture of creativity, teamwork, and continuous improvement, this is your opportunity to grow with a brand that sets the standard for luxury hospitality worldwide.
Bali isnât just a workplaceâitâs a lifestyle. Enjoy the islandâs stunning landscapes, vibrant culture, and world-class amenities while building a rewarding career with Marriott International. Apply now and be part of a team that turns every meal into a celebration!
Responsibility
- Deliver exceptional guest service in alignment with Marriottâs standards, ensuring every interaction exceeds expectations.
- Manage F&B operations at Smoki Moto, including order taking, food and beverage presentation, and timely service delivery.
- Collaborate with kitchen and bar teams to ensure seamless coordination between front-of-house and back-of-house operations.
- Upsell and promote specialty dishes, beverages, and promotions to enhance guest experience and drive revenue.
- Maintain a clean, organized, and welcoming dining environment, adhering to health and safety regulations.
- Handle guest inquiries, feedback, and complaints with professionalism and diplomacy, ensuring swift resolution.
- Assist in training and mentoring new team members, fostering a culture of excellence and teamwork.
- Participate in pre-shift meetings, inventory checks, and performance reviews to continuously improve service quality.
Qualifications
- Proven experience in F&B service, preferably in a luxury hotel, resort, or high-end restaurant.
- Strong communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Ability to work in a fast-paced, high-pressure environment while maintaining composure and professionalism.
- Knowledge of food and beverage trends, including wine, cocktails, and international cuisines.
- Exceptional attention to detail and a passion for delivering personalized guest experiences.
- Flexibility to work shifts, weekends, and holidays as required by the business.
- Basic computer skills for POS systems and reservation management.
- A positive attitude, team-player mentality, and a commitment to Marriottâs core values.