job description
Join Omega Sofa, a leading name in premium furniture manufacturing, as an Export Customer Service Executive in the vibrant heart of Bali. This role is perfect for dynamic professionals who thrive in international business environments and are passionate about delivering exceptional client experiences.
As part of our global team, you will serve as the primary point of contact for our international clients, ensuring seamless communication, order processing, and post-sales support. Your expertise in customer service and business administration will be pivotal in maintaining strong relationships with our overseas partners while driving operational excellence.
Based in Kuta, Badung, you’ll enjoy a collaborative work culture, opportunities for professional growth, and the chance to contribute to a brand that values quality, innovation, and customer satisfaction. If you’re a proactive problem-solver with a flair for cross-cultural communication, we’d love to hear from you!
Responsibility
- Manage end-to-end customer service for international clients, including order processing, inquiries, and issue resolution.
- Liaise with logistics, production, and sales teams to ensure timely delivery and client satisfaction.
- Prepare and maintain accurate documentation, including contracts, invoices, and shipping details.
- Monitor customer accounts, track order statuses, and provide proactive updates to clients.
- Handle complaints and escalations professionally, implementing solutions to retain client trust.
- Collaborate with the marketing team to gather client feedback and improve service offerings.
- Stay updated on export regulations, tariffs, and compliance requirements for key markets.
- Utilize CRM systems to log interactions, track performance metrics, and generate reports.
Qualifications
- Diploma or Bachelor’s Degree in Business Studies, Administration, Management, or a related field.
- Proven experience (2+ years) in customer service, export operations, or international trade.
- Fluent in English (written and spoken); additional languages are a plus.
- Strong interpersonal and communication skills, with the ability to build rapport with global clients.
- Proficiency in Microsoft Office, CRM software, and basic ERP systems.
- Detail-oriented with excellent organizational and time-management abilities.
- Ability to work under pressure, meet deadlines, and adapt to changing priorities.
- Knowledge of export documentation, Incoterms, and shipping logistics is highly advantageous.