job description
Join The Hill Hotel & Resort as our next Executive Housekeeper and lead our world-class housekeeping team in delivering unparalleled luxury and cleanliness standards to our esteemed guests. Located in the cultural heart of Ubud, Bali, this is a unique opportunity to shape the guest experience in one of Indonesia’s most prestigious hospitality destinations.
As Executive Housekeeper, you will oversee all housekeeping operations, ensuring flawless room presentations, impeccable hygiene, and seamless service that aligns with our resort’s five-star reputation. Your leadership will inspire a team of dedicated professionals while maintaining operational efficiency and cost control.
We offer a competitive salary, career growth opportunities, and the chance to work in a breathtaking tropical setting. If you have a passion for hospitality excellence and a proven track record in luxury housekeeping management, we invite you to apply.
Responsibility
- Lead and manage the housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation.
- Develop and implement housekeeping policies, procedures, and service standards in alignment with resort guidelines.
- Monitor and control housekeeping budgets, including labor costs, supplies, and equipment, while maintaining quality.
- Conduct regular inspections of guest rooms and common areas to ensure compliance with health, safety, and hygiene regulations.
- Train, mentor, and supervise housekeeping staff, fostering a culture of excellence, teamwork, and professionalism.
- Coordinate with front office, maintenance, and other departments to ensure seamless guest experiences and resolve any service issues promptly.
- Manage inventory of housekeeping supplies, linen, and amenities, ensuring adequate stock levels and cost-effective procurement.
- Handle guest complaints or special requests related to housekeeping services with diplomacy and efficiency.
Qualifications
- Minimum of 5 years of experience in housekeeping management, with at least 2 years in a luxury hotel or resort as Executive Housekeeper or Assistant Executive Housekeeper.
- Proven leadership skills with the ability to manage and motivate a large, diverse team.
- Strong knowledge of housekeeping operations, including cleaning techniques, chemical safety, and inventory management.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Degree or diploma in Hospitality Management or a related field is preferred.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Exceptional organizational and time-management skills, with the ability to work under pressure in a fast-paced environment.
- Commitment to sustainability and eco-friendly housekeeping practices.