job description
Join Healthway Medical Group as an EUC Support Engineer in the vibrant heart of Bali! We are seeking a dynamic IT professional to provide exceptional end-user computing support, ensuring seamless operations for our growing team. In this role, you will be the go-to expert for hardware/software management, troubleshooting, and IT infrastructure maintenance, playing a pivotal part in enhancing productivity and system reliability.
Based in Badung, you’ll work in a collaborative environment where your technical expertise will directly impact our operational efficiency. Whether you're resolving complex technical issues, managing user accounts, or optimizing IT assets, your contributions will be vital to our mission of delivering top-tier healthcare services with cutting-edge technology.
If you’re passionate about IT support, thrive in a fast-paced setting, and want to make a difference in a leading medical organization, this is your opportunity to shine. Apply today and take the next step in your career with a company that values innovation, teamwork, and excellence.
Responsibility
- Provide Level 1 and Level 2 IT support to end-users, resolving hardware, software, and network-related issues efficiently.
- Install, configure, and maintain desktops, laptops, printers, and peripherals to ensure optimal performance.
- Manage and troubleshoot user accounts, permissions, and access controls in Active Directory and other systems.
- Monitor and maintain IT inventory, including asset tracking, procurement, and lifecycle management.
- Assist in the deployment and updates of operating systems, applications, and security patches.
- Collaborate with the IT team to diagnose and resolve system outages and minimize downtime.
- Document IT processes, troubleshooting steps, and solutions in a knowledge base for future reference.
- Support remote and on-site users with technical guidance and training as needed.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum 2+ years of experience in IT support, end-user computing, or a similar role.
- Proficiency in Windows/macOS/Linux operating systems and enterprise software (e.g., Microsoft 365, Active Directory).
- Strong knowledge of hardware troubleshooting (PCs, laptops, printers, mobile devices).
- Experience with ticketing systems (e.g., ServiceNow, Jira) and IT asset management tools.
- Excellent problem-solving and communication skills with a customer-centric approach.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN) is a plus.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are advantageous.