job description
Are you a detail-oriented professional with a passion for financial resolution and client relations? 3M is seeking a highly motivated Escalation Representative to join our Credit and Collections team in Bonifacio Global City. In this pivotal role, you will act as the bridge between our organization and our valued clients, managing complex billing inquiries, high-level collections, and credit disputes.
You will be responsible for navigating sensitive financial situations, ensuring that payment processes are seamless, and upholding 3M's global standards for accuracy and professional service. This is a unique opportunity to grow your career within a Fortune 500 company known for innovation and operational excellence. If you excel at problem-solving, enjoy improving financial workflows, and thrive in a fast-paced corporate environment, we want to hear from you.
Responsibility
- Manage and resolve complex credit and collections disputes to ensure timely account reconciliation.
- Act as the primary point of escalation for high-priority customer billing issues, providing clear and effective communication.
- Monitor aging accounts and implement strategic outreach plans to reduce Days Sales Outstanding (DSO).
- Collaborate with cross-functional teams, including Sales and Customer Service, to rectify billing discrepancies.
- Identify recurring process bottlenecks and propose innovative solutions to enhance collection efficiency.
- Maintain comprehensive documentation for all disputed items and adjustment requests in accordance with company policy.
- Prepare regular financial reports regarding account status and collection progress for management review.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 2-4 years of experience in Accounts Receivable, Credit, or Collections.
- Strong analytical skills with proficiency in ERP systems (e.g., SAP, Oracle) and MS Excel.
- Exceptional verbal and written communication skills, with the ability to handle difficult conversations with professionalism and empathy.
- Proven ability to manage multiple priorities in a high-volume, performance-driven environment.
- Deep understanding of credit risk management principles and standard billing cycles.
- Strong interpersonal skills with a commitment to maintaining positive long-term client relationships.