job description
Are you a recent Computer Science graduate eager to kickstart your career in the dynamic world of technology? iQor is seeking passionate, customer-focused individuals to join our team in beautiful Bali. This is your opportunity to gain hands-on experience, work with cutting-edge technologies, and grow within a global leader in business process outsourcing.
At iQor, we believe in nurturing talent and providing a supportive environment where you can thrive. You'll collaborate with industry experts, solve real-world problems, and develop skills that will set the foundation for your future success. Whether you're assisting clients with technical inquiries or optimizing support processes, your contributions will make a tangible impact.
Why Bali? Enjoy the perfect work-life balance in one of the world's most inspiring locations. Work remotely or from our modern hybrid offices while soaking in the island's vibrant culture, stunning landscapes, and thriving digital nomad community.
If you're driven, detail-oriented, and ready to embark on an exciting career journey, we want to hear from you!
Responsibility
- Provide exceptional technical support to clients, resolving inquiries with efficiency and professionalism.
- Collaborate with cross-functional teams to troubleshoot and escalate complex technical issues.
- Maintain accurate records of customer interactions and solutions in our CRM system.
- Assist in the development and improvement of support processes and documentation.
- Stay updated on emerging technologies and industry trends to enhance service delivery.
- Participate in training programs to expand technical knowledge and soft skills.
- Contribute to team projects aimed at optimizing customer experience and operational efficiency.
- Uphold company values by demonstrating integrity, accountability, and a customer-first mindset.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving skills and a keen attention to detail.
- Excellent communication skills in English (both written and verbal).
- Basic understanding of programming languages (e.g., Python, Java, JavaScript) is a plus.
- Familiarity with IT support principles, networking, or software development lifecycle.
- Ability to work independently and as part of a collaborative team.
- Customer-focused attitude with a passion for delivering high-quality service.
- Willingness to relocate to or already based in Bali (remote/hybrid options available).