job description
Join MediaCorp as an Enterprise Infrastructure Services Intern and gain hands-on experience in cloud infrastructure, IT operations, and enterprise-level support. This internship offers a unique opportunity to work alongside seasoned professionals in a dynamic environment, contributing to real-world projects while developing your technical and problem-solving skills.
Based in the vibrant tech hub of Canggu, Bali, you'll collaborate with our Cloud Infrastructure team to ensure seamless IT operations, assist in project coordination, and provide technical support to end-users. This role is ideal for aspiring IT professionals eager to build a foundation in enterprise infrastructure, cloud services, and IT service management.
At MediaCorp, we foster a culture of innovation, continuous learning, and professional growth. As an intern, you'll receive mentorship, training, and exposure to cutting-edge technologies in a supportive and inclusive work environment.
Responsibility
- Assist the Cloud Infrastructure team in monitoring, maintaining, and troubleshooting enterprise IT systems.
- Provide technical support to end-users, including issue resolution, account management, and access control.
- Coordinate and support IT projects, ensuring timely delivery and adherence to project timelines.
- Collaborate with cross-functional teams to implement cloud-based solutions and infrastructure upgrades.
- Document IT processes, procedures, and system configurations for knowledge sharing and compliance.
- Participate in incident management and resolution, including logging, tracking, and escalating IT issues.
- Assist in the deployment, configuration, and maintenance of hardware and software assets.
- Contribute to the continuous improvement of IT service delivery and operational efficiency.
Qualifications
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- Basic understanding of cloud computing platforms (AWS, Azure, or Google Cloud).
- Familiarity with IT infrastructure concepts, including networking, servers, and virtualization.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication and teamwork skills, with a customer-focused mindset.
- Proficient in using IT service management tools (e.g., Jira, ServiceNow) is a plus.
- Self-motivated, detail-oriented, and eager to learn in a fast-paced environment.
- Prior internship or project experience in IT support or infrastructure is advantageous.