job description
Join iCare HMO as an Enrollment and Billing Associate and play a pivotal role in managing benefit plans for corporate clients. This position is ideal for detail-oriented professionals who thrive in administrative and financial roles. You will ensure seamless member enrollment, accurate billing processes, and exceptional client service in a dynamic healthcare environment.
Based in beautiful Bali, this role offers the opportunity to work in a collaborative team while contributing to the efficiency and growth of our operations. If you have a passion for precision, problem-solving, and client satisfaction, we invite you to apply and grow your career with us.
Responsibility
- Manage and process member enrollments in the IHC system with accuracy and efficiency.
- Coordinate with corporate clients to ensure timely and correct setup of benefit plans.
- Generate and distribute invoices, ensuring compliance with company policies and client agreements.
- Resolve billing discrepancies and client inquiries in a professional and timely manner.
- Maintain up-to-date records of member data, enrollment statuses, and billing transactions.
- Collaborate with internal teams to streamline administrative processes and improve workflows.
- Prepare and submit reports on enrollment and billing activities to management.
- Assist in auditing and reconciling accounts to ensure financial accuracy.
Qualifications
- Bachelor’s degree in Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in billing, enrollment, or administrative roles, preferably in healthcare or insurance.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with billing or CRM software.
- Strong attention to detail and organizational skills to manage multiple tasks efficiently.
- Excellent communication and interpersonal skills for client and team interactions.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of healthcare billing processes and regulations is a plus.
- Fluency in English; additional language skills are advantageous.