job description
Join RipeConcepts as an Engagement Manager and become the driving force behind exceptional client relationships and seamless project execution in the heart of Bali’s thriving tech and creative ecosystem. In this pivotal role, you will serve as the primary liaison between our valued clients and our dynamic production teams, ensuring alignment, satisfaction, and the successful delivery of high-impact projects.
Based in vibrant locations like Canggu, Ubud, or Denpasar, you’ll leverage your strategic mindset and client-centric approach to foster long-term partnerships, drive retention, and elevate our reputation as a trusted leader in Information & Communication Technology. Whether you're resolving complex challenges, identifying growth opportunities, or streamlining communication, your work will directly contribute to our mission of delivering innovative solutions that exceed expectations.
If you thrive in a fast-paced, collaborative environment and are passionate about building meaningful connections while delivering results, this is your opportunity to make a lasting impact with a forward-thinking company.
Responsibility
- Client Relationship Management: Act as the primary point of contact for key accounts, building and maintaining strong, trust-based relationships.
- Project Oversight: Ensure timely and high-quality delivery of projects by coordinating between clients and internal production teams.
- Retention & Growth: Develop strategies to enhance client satisfaction, reduce churn, and identify upsell or cross-sell opportunities.
- Stakeholder Communication: Facilitate clear, proactive communication between clients, project managers, and technical teams to align expectations.
- Performance Tracking: Monitor project KPIs, client feedback, and engagement metrics to drive continuous improvement.
- Conflict Resolution: Address client concerns or escalations promptly, proposing solutions that preserve relationships and project integrity.
- Process Optimization: Refine engagement workflows to improve efficiency, scalability, and client experience.
- Market Insights: Stay abreast of industry trends and client needs to inform product and service enhancements.
Qualifications
- Proven Experience: Minimum 5 years in client success, account management, or project management within IT, digital services, or tech-driven industries.
- Communication Excellence: Exceptional verbal and written English skills, with the ability to articulate complex ideas clearly to diverse audiences.
- Strategic Thinker: Strong analytical and problem-solving skills to anticipate client needs and mitigate risks.
- Leadership: Experience leading cross-functional teams and managing multiple high-priority projects simultaneously.
- Tech-Savvy: Familiarity with project management tools (e.g., Jira, Asana, Trello) and CRM systems (e.g., Salesforce, HubSpot).
- Client-Focused: A track record of driving client retention, satisfaction, and revenue growth.
- Adaptability: Ability to thrive in a dynamic, remote-first environment with a global client base.
- Education: Bachelor’s degree in Business, Communications, IT, or a related field (or equivalent experience).