job description
Join Aspial Lifestyle as an eCommerce Support Officer and play a pivotal role in enhancing our digital presence across our renowned brands, including Maxi Cash, Goldheart, and Lee Hwa. This part-time weekend position is perfect for individuals passionate about eCommerce and customer service, offering a dynamic work environment in the vibrant setting of Bali.
As part of our team, you will ensure seamless online operations, assist customers with their inquiries, and contribute to the growth of our eCommerce platforms. This role is ideal for those looking to gain valuable experience in the retail and digital commerce sectors while enjoying the flexibility of weekend work.
At Aspial Lifestyle, we value innovation, customer satisfaction, and teamwork. If you are detail-oriented, tech-savvy, and eager to support our eCommerce initiatives, we invite you to apply and grow with us.
Responsibility
- Provide timely and professional customer support via email, chat, and phone for all eCommerce inquiries.
- Process and manage online orders, ensuring accuracy and efficiency in fulfillment.
- Monitor and update product listings, pricing, and promotions across eCommerce platforms.
- Assist in resolving customer complaints and issues, ensuring high satisfaction levels.
- Collaborate with the marketing team to execute digital campaigns and promotions.
- Maintain accurate records of customer interactions and transactions.
- Support the implementation of eCommerce strategies to enhance user experience and sales.
- Stay updated with industry trends and best practices in eCommerce and customer service.
Qualifications
- Diploma or Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service, eCommerce, or retail support roles.
- Strong communication skills in English; additional languages are a plus.
- Proficiency in using eCommerce platforms and CRM tools.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Basic knowledge of digital marketing and social media management.
- Willingness to work weekends and adapt to flexible schedules.