job description
Join Toko Keramik Berkat, a leading ceramic retailer in Indonesia, as our E-Commerce Specialist and play a pivotal role in driving our online marketplace success! Based in the vibrant heart of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll manage our daily e-commerce operations across major platforms, ensuring seamless customer experiences and robust sales growth.
In this dynamic role, you’ll collaborate with cross-functional teams to optimize product listings, implement data-driven marketing strategies, and enhance our digital storefronts. If you’re detail-oriented, tech-savvy, and passionate about e-commerce, this is your opportunity to shape the future of our online presence while enjoying Bali’s unique work-life balance.
We offer a competitive salary, professional development opportunities, and a supportive team environment. Apply now and become a key player in our digital transformation journey!
Responsibility
- Manage daily operations of Toko Keramik Berkat’s online stores across multiple marketplaces (e.g., Tokopedia, Shopee, Lazada, Bukalapak).
- Optimize product listings with high-quality images, compelling descriptions, and SEO-friendly keywords to maximize visibility and conversion rates.
- Monitor inventory levels, coordinate with logistics teams, and ensure timely order fulfillment to maintain high customer satisfaction.
- Develop and execute digital marketing campaigns, including promotions, discounts, and paid advertising, to drive traffic and sales.
- Analyze marketplace performance metrics (e.g., conversion rates, customer reviews, sales trends) and provide actionable insights to improve strategies.
- Handle customer inquiries, complaints, and returns professionally to uphold brand reputation and loyalty.
- Collaborate with the marketing and design teams to create engaging content, banners, and social media integrations for marketplace stores.
- Stay updated on e-commerce trends, marketplace algorithms, and competitor activities to recommend innovative growth strategies.
Qualifications
- Minimum 2 years of experience in e-commerce, marketplace management, or digital marketing, preferably in retail or FMCG sectors.
- Proven track record of managing online stores on platforms like Tokopedia, Shopee, Lazada, or similar marketplaces.
- Strong analytical skills with proficiency in tools like Google Analytics, Excel, or marketplace dashboards (e.g., Tokopedia Seller Center, Shopee Seller Center).
- Familiarity with SEO best practices, keyword research, and content optimization for e-commerce.
- Excellent written and verbal communication skills in English and Bahasa Indonesia.
- Detail-oriented with a passion for problem-solving and process improvement.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Experience with CRM tools, inventory management software, or basic graphic design (e.g., Canva) is a plus.