job description
Join Electronic City Indonesia as an E-Commerce Specialist (Assistant Manager) and drive digital growth in Bali’s thriving retail market. In this dynamic role, you’ll lead a high-performing sales team (both online and offline) to exceed revenue targets, optimize customer acquisition, and enhance brand visibility across digital platforms.
Based in Bali’s most vibrant business hubs—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll collaborate with cross-functional teams to develop data-driven e-commerce strategies, leverage cutting-edge tools, and deliver exceptional shopping experiences. This is your chance to shape the future of retail in Indonesia’s digital economy while advancing your career with a leading electronics retailer.
If you’re a results-oriented professional with a passion for e-commerce, team leadership, and innovative sales tactics, we want to hear from you!
Responsibility
- Lead and mentor a hybrid sales team (online/offline) to achieve monthly, quarterly, and annual revenue targets.
- Develop and execute e-commerce strategies to boost conversion rates, average order value, and customer retention.
- Optimize product listings, SEO, and paid advertising campaigns (Google Ads, Meta, TikTok) to maximize visibility and ROI.
- Analyze sales data, market trends, and competitor activity to identify growth opportunities and adjust strategies accordingly.
- Collaborate with marketing, logistics, and IT teams to ensure seamless order fulfillment, inventory management, and platform integrations.
- Monitor KPIs (e.g., traffic, conversion, CAC, LTV) and present performance reports to senior management with actionable insights.
- Stay ahead of e-commerce trends, emerging technologies, and consumer behavior shifts to maintain a competitive edge.
- Oversee customer service standards for online channels, ensuring high satisfaction and resolution of escalated issues.
Qualifications
- Bachelor’s degree in Marketing, Business, E-Commerce, or a related field; MBA or digital certifications (e.g., Google Analytics, HubSpot) are a plus.
- Minimum 3–5 years of experience in e-commerce management, digital marketing, or sales leadership, preferably in retail or electronics.
- Proven track record of hitting sales targets and scaling online revenue streams.
- Strong proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Tokopedia, Shopee, Lazada) and analytics tools (Google Analytics, Power BI).
- Excellent leadership, communication, and stakeholder management skills to align teams with business goals.
- Data-driven mindset with advanced Excel/Google Sheets skills and experience in A/B testing or CRM systems.
- Fluency in English and Indonesian; additional languages are a bonus.
- Based in or willing to relocate to Bali (Canggu, Ubud, Denpasar, or surrounding areas).