job description
Join PT Chifeng Swift Wind as an E-Commerce Operations Specialist and play a pivotal role in driving our online sales success on platforms like TikTok Shop and Shopee. This is a fantastic opportunity for a detail-oriented professional to manage day-to-day e-commerce operations, optimize listings, and enhance customer engagement in a dynamic and fast-growing industry.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, and more, you'll work in a collaborative environment that values innovation and results. Whether you're coordinating with suppliers, analyzing sales data, or implementing marketing strategies, your contributions will directly impact our brand's growth and customer satisfaction.
If you're passionate about e-commerce, thrive in a structured yet creative setting, and want to be part of a company that's making waves in digital retail, we'd love to hear from you!
Responsibility
- Manage daily e-commerce operations on TikTok Shop and Shopee, including order processing, inventory updates, and customer inquiries.
- Optimize product listings with compelling descriptions, high-quality images, and SEO-friendly keywords to boost visibility and conversions.
- Monitor sales performance, track KPIs, and generate reports to identify trends and areas for improvement.
- Coordinate with logistics and warehouse teams to ensure timely order fulfillment and minimize delivery issues.
- Handle customer service inquiries, resolve complaints, and maintain high satisfaction ratings across platforms.
- Collaborate with the marketing team to plan and execute promotions, discounts, and campaigns to drive traffic and sales.
- Stay updated on e-commerce trends, platform algorithm changes, and competitor activities to refine strategies.
- Assist in managing supplier relationships, negotiating terms, and ensuring product quality and availability.
Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field (or equivalent work experience).
- Minimum of 1-2 years of experience in e-commerce operations, preferably on TikTok Shop or Shopee.
- Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
- Excellent communication skills in both English and Bahasa Indonesia, with a customer-centric approach.
- Proficient in Microsoft Excel, Google Sheets, and basic data analysis for reporting and decision-making.
- Detail-oriented with strong organizational skills to manage multiple tasks in a fast-paced environment.
- Familiarity with SEO, content creation, and basic graphic design tools is a plus.
- Ability to work independently and collaboratively in a remote or hybrid setting.