job description
Join PT Torras Innovation Development, a dynamic and forward-thinking company at the forefront of e-commerce innovation in Indonesia. We are seeking a highly motivated and detail-oriented E-Commerce Operations Specialist to join our growing team in Bali. This is an exciting opportunity to play a pivotal role in shaping our e-commerce strategy, optimizing operations, and driving business growth in one of Southeast Asiaâs most vibrant digital markets.
As an E-Commerce Operations Specialist, you will be responsible for managing day-to-day e-commerce activities, ensuring seamless operations, and enhancing customer experiences. You will collaborate with cross-functional teams, including marketing, logistics, and customer service, to streamline processes, improve efficiency, and maximize sales performance. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about leveraging technology to drive business success.
Bali offers a unique blend of professional opportunities and a high quality of life, making it an ideal location for remote or hybrid work. Whether you're based in Canggu, Ubud, Denpasar, or any other part of Bali, youâll have the flexibility to work in a supportive and innovative environment while enjoying the islandâs rich culture and natural beauty.
If you are a proactive individual with a strong background in e-commerce operations, weâd love to hear from you. Join us and be part of a team that is redefining the future of digital commerce in Indonesia!
Responsibility
- Manage and optimize daily e-commerce operations, including order processing, inventory management, and fulfillment to ensure smooth and efficient workflows.
- Collaborate with marketing teams to execute promotional campaigns, monitor performance, and drive sales growth across multiple e-commerce platforms.
- Monitor and analyze key performance indicators (KPIs) such as conversion rates, customer acquisition costs, and sales trends to identify areas for improvement.
- Coordinate with logistics and supply chain teams to ensure timely delivery of products and resolve any operational bottlenecks.
- Develop and implement strategies to enhance customer experience, including improving product listings, optimizing checkout processes, and reducing cart abandonment.
- Troubleshoot and resolve operational issues, such as order discrepancies, payment failures, and customer complaints, in a timely manner.
- Stay updated on industry trends, emerging technologies, and best practices in e-commerce to drive continuous improvement and innovation.
- Prepare regular reports on e-commerce performance, providing actionable insights and recommendations to senior management.
Qualifications
- Bachelorâs degree in Business Administration, E-Commerce, Marketing, Supply Chain Management, or a related field.
- Minimum of 2-3 years of experience in e-commerce operations, digital marketing, or a related role, with a proven track record of driving operational efficiency and sales growth.
- Strong understanding of e-commerce platforms (e.g., Shopify, Tokopedia, Shopee, Lazada) and familiarity with tools such as Google Analytics, Excel, and CRM systems.
- Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficient in English and Bahasa Indonesia, with strong communication skills for collaborating with cross-functional teams and stakeholders.
- Detail-oriented with a high level of accuracy in managing orders, inventory, and customer data.
- Ability to work independently in a remote or hybrid setting, with strong time management and organizational skills.
- Passion for e-commerce and a proactive attitude toward learning and adapting to new technologies and industry trends.