job description
Join PT. Aspire Group Indonesia as an E-Commerce Operations Specialist and play a pivotal role in driving the growth of our digital marketplace in the vibrant heart of Bali. This is a unique opportunity to shape the future of online retail while enjoying the dynamic work-life balance of locations like Canggu, Ubud, or Denpasar.
As part of our team, you will oversee end-to-end e-commerce operations, from inventory management and order fulfillment to customer experience optimization. Your expertise will ensure seamless transactions, enhance platform performance, and contribute to scalable business strategies in one of Southeast Asia’s fastest-growing digital economies.
We offer a competitive salary, professional development opportunities, and the chance to work in a collaborative, innovative environment. If you’re passionate about e-commerce and thrive in a fast-paced setting, we’d love to hear from you!
Responsibility
- Manage and optimize daily e-commerce operations, including order processing, inventory tracking, and logistics coordination.
- Monitor platform performance metrics (e.g., conversion rates, cart abandonment) and implement data-driven improvements.
- Collaborate with marketing, sales, and IT teams to execute promotions, updates, and system integrations.
- Resolve customer inquiries and operational issues promptly to ensure high satisfaction and retention.
- Develop and maintain SOPs for inventory, shipping, and returns to streamline workflows.
- Analyze market trends and competitor activities to identify growth opportunities.
- Coordinate with third-party vendors, payment gateways, and logistics partners.
- Generate reports on KPIs and present insights to stakeholders for strategic decision-making.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- Minimum 2 years of experience in e-commerce operations, digital marketplace management, or a similar role.
- Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Tokopedia, Shopee) and analytics tools (Google Analytics, Excel).
- Strong understanding of supply chain, inventory management, and CRM systems.
- Excellent problem-solving, communication, and project management skills.
- Ability to work independently and in a team, with a keen eye for detail.
- Familiarity with SEO, digital marketing, and UX/UI principles is a plus.
- Fluency in English; Indonesian language skills are advantageous.