job description
Join Shopee, Southeast Asia’s leading e-commerce platform, as an E-Commerce Operations Product Manager in the vibrant heart of Bali. This is a unique opportunity to drive operational excellence and innovation in one of the fastest-growing digital economies in the region.
As a key bridge between business, engineering, and design teams, you will shape the future of e-commerce by optimizing processes, enhancing user experiences, and scaling operations to meet the demands of a dynamic market. Your strategic vision and execution will directly impact millions of users and sellers across the platform.
Based in Bali’s thriving tech hub, you’ll collaborate with cross-functional teams to solve complex challenges, from logistics and supply chain efficiency to seller onboarding and customer satisfaction. This role offers the perfect blend of strategic thinking and hands-on execution in a fast-paced, high-impact environment.
If you’re passionate about e-commerce, data-driven decision-making, and building scalable solutions, we’d love to hear from you. Apply now to be part of a team that’s redefining online shopping in Southeast Asia.
Responsibility
- Lead the end-to-end product lifecycle for e-commerce operations, from ideation to launch and optimization.
- Collaborate with engineering, design, and business teams to define product requirements and prioritize features.
- Analyze market trends, user behavior, and operational data to identify opportunities for improvement.
- Develop and implement strategies to enhance seller onboarding, retention, and performance.
- Optimize logistics, payment, and customer service processes to improve efficiency and user satisfaction.
- Monitor key performance metrics (e.g., conversion rates, order fulfillment time) and drive data-backed decisions.
- Work closely with regional teams to align local operations with global business objectives.
- Stay ahead of industry trends and competitor activities to ensure Shopee remains a market leader.
Qualifications
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field. MBA or advanced degree is a plus.
- Minimum 5 years of experience in product management, preferably in e-commerce, logistics, or fintech.
- Proven track record of delivering scalable products and operational improvements.
- Strong analytical skills with proficiency in SQL, Excel, or data visualization tools (e.g., Tableau).
- Excellent communication and stakeholder management skills to align cross-functional teams.
- Deep understanding of e-commerce ecosystems, including seller tools, payment systems, and supply chain logistics.
- Agile mindset with the ability to thrive in a fast-paced, ambiguous environment.
- Experience working in Southeast Asia or emerging markets is highly desirable.