job description
Join Hey Rocket as an E-Commerce Operations Executive and play a pivotal role in driving our online retail success! This is a fantastic opportunity for fresh graduates and experienced professionals alike to thrive in a dynamic, hybrid work environment. You'll be at the heart of our e-commerce operations, ensuring seamless product listings, accurate inventory management, and flawless customer experiences across our digital platforms.
Based in the vibrant locales of Bali, you'll collaborate with cross-functional teams to optimize our online presence, enhance operational efficiency, and contribute to our growth in the competitive e-commerce landscape. If you're detail-oriented, tech-savvy, and passionate about digital retail, we'd love to hear from you!
Responsibility
- Manage and update product listings, SKUs, and inventory across multiple e-commerce platforms.
- Execute bulk uploads and ensure accuracy in product information, pricing, and promotional details.
- Monitor and analyze sales performance, customer feedback, and market trends to optimize listings.
- Coordinate with marketing, logistics, and customer service teams to ensure seamless operations.
- Troubleshoot and resolve issues related to product listings, orders, or platform integrations.
- Assist in developing and implementing e-commerce strategies to enhance visibility and sales.
- Maintain up-to-date knowledge of e-commerce best practices and platform updates.
- Generate reports on key performance metrics and provide actionable insights.
Qualifications
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field (fresh graduates are welcome).
- Strong attention to detail and organizational skills.
- Basic understanding of e-commerce platforms (e.g., Shopify, Lazada, Shopee) is a plus.
- Proficient in Microsoft Excel or Google Sheets for data management.
- Excellent communication and teamwork abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Analytical mindset with a problem-solving approach.
- Passion for digital retail and e-commerce trends.