job description
Join Mister Mobile, Singapore’s trusted leader in mobile services with 14 years of industry expertise, as we expand our operations to Bali! We are seeking a dynamic E-Commerce Customer Sales Support Specialist to empower our customers through seamless technology solutions. In this role, you will be the bridge between our innovative products and our valued customers, ensuring exceptional service and driving sales growth in the digital marketplace.
As part of our team, you will work in a vibrant, fast-paced environment where your contributions directly impact customer satisfaction and business success. Whether you're assisting with product inquiries, resolving technical issues, or guiding customers through their purchase journey, your role will be pivotal in maintaining our reputation as a leader in mobile services.
This is a fantastic opportunity for individuals passionate about technology, customer service, and e-commerce. If you thrive in a collaborative setting and are eager to grow with a company that values innovation and excellence, we’d love to hear from you!
Responsibility
- Provide exceptional customer support via email, chat, and phone, ensuring timely and accurate responses to inquiries.
- Assist customers with product selection, troubleshooting, and order processing to enhance their shopping experience.
- Manage and resolve customer complaints or issues, escalating complex cases as needed while maintaining a positive brand image.
- Collaborate with the sales and marketing teams to promote products, special offers, and loyalty programs.
- Maintain up-to-date knowledge of product features, pricing, and promotions to provide informed recommendations.
- Process orders, returns, and exchanges efficiently while adhering to company policies and procedures.
- Monitor customer feedback and suggest improvements to enhance service quality and operational efficiency.
- Support the e-commerce team in updating product listings, descriptions, and inventory to ensure accuracy.
Qualifications
- Minimum of 1-2 years of experience in customer service, sales, or e-commerce support roles.
- Excellent communication skills in English, both written and verbal, with a customer-centric approach.
- Strong problem-solving abilities and a proactive attitude in addressing customer needs.
- Familiarity with e-commerce platforms, CRM systems, and basic technical troubleshooting.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Basic knowledge of mobile devices, accessories, and related technologies is a plus.
- High school diploma or equivalent; additional qualifications in business or IT are advantageous.
- Willingness to work flexible hours, including weekends and holidays, as required.