job description
Join You Pharmacy as an E-Commerce Assistant and play a pivotal role in driving our online sales and customer engagement in the vibrant markets of Bali. This dynamic position combines digital marketing, live streaming, and order management to create an exceptional shopping experience for our customers.
As part of our growing team, you will be responsible for managing our e-commerce platforms, coordinating orders, and hosting engaging live streams to showcase our high-quality pharmacy and wellness products. Your creativity and customer-centric approach will help us expand our digital footprint and boost online conversions.
Based in one of Bali’s most exciting locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a fast-paced, collaborative environment where innovation and results are celebrated. Whether you're optimizing product listings, interacting with customers in real-time, or analyzing sales data, your contributions will directly impact our success.
If you’re passionate about e-commerce, thrive in a digital-first role, and want to be part of a company that values growth and excellence, we’d love to hear from you!
Responsibility
- Manage and update product listings on e-commerce platforms to ensure accuracy, appeal, and SEO optimization.
- Host engaging live streams to promote products, demonstrate usage, and interact with customers in real-time.
- Process and coordinate online orders, ensuring timely fulfillment and delivery.
- Monitor inventory levels and collaborate with the supply chain team to prevent stockouts or overstocking.
- Respond to customer inquiries, resolve complaints, and provide exceptional service via chat, email, and social media.
- Analyze sales data and customer feedback to identify trends and recommend improvements.
- Develop and execute digital marketing strategies, including promotions, discounts, and loyalty programs.
- Stay updated on e-commerce best practices, platform algorithms, and industry trends to enhance performance.
Qualifications
- Minimum 1-2 years of experience in e-commerce, digital marketing, or a related field.
- Strong communication and interpersonal skills, with a flair for engaging live audiences.
- Proficiency in using e-commerce platforms (e.g., Shopee, Tokopedia, Lazada, or WooCommerce) and basic CMS tools.
- Familiarity with social media platforms and live streaming tools (e.g., Instagram Live, TikTok, or Facebook Live).
- Excellent written and verbal English; additional language skills (e.g., Indonesian or Mandarin) are a plus.
- Basic knowledge of SEO, content creation, and digital marketing principles.
- Customer-focused mindset with problem-solving abilities and attention to detail.
- Ability to work independently, meet deadlines, and adapt to a fast-changing digital landscape.