job description
Join ZonaKacamata, a leading online eyewear retailer, as an E-Commerce Administrator based in beautiful Bali! This remote role offers the perfect blend of digital commerce and tropical work-life balance. You’ll play a pivotal role in managing our online store operations, ensuring seamless customer experiences, and driving sales growth through efficient administrative support.
As part of our dynamic team, you’ll collaborate with marketing, logistics, and customer service departments to maintain our e-commerce platform’s performance. Your organizational skills and attention to detail will directly impact our brand’s success in the competitive online marketplace.
This is a contract position with potential for extension, ideal for professionals seeking flexibility and a chance to contribute to a growing business in the fashion e-commerce sector.
Responsibility
- Manage daily operations of the e-commerce platform, including product listings, inventory updates, and order processing.
- Monitor and resolve customer inquiries via email, chat, and social media in a timely and professional manner.
- Coordinate with suppliers and logistics teams to ensure accurate stock levels and timely order fulfillment.
- Generate sales reports and analyze performance metrics to identify trends and improvement opportunities.
- Assist in digital marketing campaigns by preparing promotional content and tracking campaign effectiveness.
- Maintain accurate records of transactions, returns, and customer interactions in the CRM system.
- Optimize product descriptions and images for SEO to enhance visibility and conversion rates.
- Troubleshoot technical issues on the website and liaise with IT support when needed.
Qualifications
- Minimum 1 year of experience in e-commerce administration, online retail, or a similar role.
- Proficient in using e-commerce platforms (e.g., Shopify, WooCommerce, or custom systems).
- Strong written and verbal communication skills in English and Indonesian.
- Familiarity with basic SEO principles and content optimization.
- Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Tech-savvy with proficiency in Microsoft Office/Google Workspace and data entry tools.
- Customer-focused mindset with a problem-solving approach.
- Ability to work independently with minimal supervision in a remote setting.