job description
Join Zolma Furnishing as an E-Commerce Administrator and play a pivotal role in managing our online store operations in the vibrant heart of Bali. This position is perfect for detail-oriented professionals who thrive in dynamic digital environments and are passionate about delivering seamless customer experiences.
As part of our growing team, you will oversee product listings, order processing, and customer inquiries to ensure our e-commerce platform runs smoothly and efficiently. Your expertise will directly contribute to enhancing our brand’s online presence and driving sales growth in the competitive furnishing market.
Based in Denpasar, this role offers the unique opportunity to work in one of Southeast Asia’s most inspiring business hubs, surrounded by creativity and innovation. Whether you're a seasoned e-commerce professional or an ambitious administrator looking to specialize in digital retail, this position provides the tools and environment to excel.
Responsibility
- Manage and update product listings on the e-commerce platform, ensuring accuracy, SEO optimization, and appealing presentation.
- Process and track customer orders from receipt to delivery, coordinating with logistics teams to ensure timely fulfillment.
- Respond to customer inquiries via email, chat, or phone, providing professional and prompt resolutions to enhance satisfaction.
- Monitor inventory levels and collaborate with the procurement team to restock popular items and avoid shortages.
- Analyze sales data and customer feedback to identify trends and recommend improvements to product offerings or website usability.
- Coordinate with marketing teams to execute promotions, discounts, and campaigns to drive traffic and conversions.
- Maintain accurate records of transactions, returns, and exchanges, ensuring compliance with company policies and procedures.
- Troubleshoot technical issues on the e-commerce platform and liaise with IT support to resolve them swiftly.
Qualifications
- Proven experience in e-commerce administration, online retail, or a similar role, preferably in the furnishing or home goods industry.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Excellent written and verbal communication skills in English; proficiency in Indonesian is a plus.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and basic HTML/CSS for product listings.
- Proficiency in Microsoft Office or Google Workspace, particularly Excel for data analysis and reporting.
- Customer-focused mindset with a problem-solving approach to handling inquiries and complaints.
- Basic understanding of SEO principles and digital marketing strategies to enhance online visibility.
- Ability to work independently and collaboratively in a team, with a high degree of attention to detail.