job description
Join our dynamic e-commerce team as an E-Commerce Administrator and play a pivotal role in managing our online sales operations in Bali’s thriving digital marketplace. Based in one of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll ensure seamless order processing, customer satisfaction, and operational efficiency for our growing e-commerce platform.
In this role, you’ll collaborate with cross-functional teams, including marketing, logistics, and customer support, to optimize the online shopping experience. Whether you’re tracking inventory, resolving customer inquiries, or analyzing sales data, your attention to detail and problem-solving skills will drive our e-commerce success. This is an excellent opportunity for a detail-oriented professional to grow with a forward-thinking company in Bali’s booming digital economy.
If you’re passionate about e-commerce, thrive in a fast-paced environment, and want to work in one of Indonesia’s most desirable locations, we’d love to hear from you!
Responsibility
- Manage and process daily e-commerce orders, ensuring accuracy and timely fulfillment.
- Monitor inventory levels, coordinate with suppliers, and update product listings to prevent stockouts.
- Respond to customer inquiries via email, chat, or phone, providing exceptional service and resolving issues efficiently.
- Collaborate with the marketing team to execute promotions, discounts, and campaigns to boost sales.
- Generate and analyze sales reports, identifying trends and opportunities for improvement.
- Liaise with logistics partners to track shipments, handle returns, and ensure on-time deliveries.
- Assist in maintaining the e-commerce platform, including product uploads, pricing updates, and content management.
- Stay updated on e-commerce trends, tools, and best practices to enhance operational efficiency.
Qualifications
- Minimum 1-2 years of experience in e-commerce administration, retail, or a related field.
- Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Tokopedia, Shopee) is a plus.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Excellent communication skills in English and Bahasa Indonesia, both written and verbal.
- Basic understanding of inventory management, order processing, and customer service principles.
- Familiarity with Microsoft Office (Excel, Word) and Google Workspace (Sheets, Docs).
- Problem-solving mindset with a proactive approach to challenges.
- Ability to work independently and as part of a team in a remote or hybrid setting.