job description
Are you a detail-oriented professional with a passion for e-commerce and administrative excellence? VA Masters is seeking a motivated E-Commerce Administrative Assistant to join our dynamic team. This remote role allows you to work from the vibrant island of Bali while supporting our global operations.
In this position, you will play a crucial role in ensuring smooth day-to-day operations, managing online storefronts, and providing exceptional administrative support. Your organizational skills and ability to multitask will directly contribute to our business growth and customer satisfaction.
If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity to grow your career in the e-commerce industry. We offer flexible hours, competitive compensation, and the chance to work with a collaborative, international team.
Responsibility
- Manage and update product listings across multiple e-commerce platforms (e.g., Shopify, Amazon, WooCommerce).
- Process and track orders, ensuring timely fulfillment and accurate record-keeping.
- Handle customer inquiries, complaints, and returns with professionalism and efficiency.
- Coordinate with suppliers, logistics partners, and internal teams to streamline operations.
- Prepare and maintain inventory reports, sales analytics, and other administrative documents.
- Assist in digital marketing tasks, such as content scheduling and basic SEO optimization.
- Monitor website performance and user experience, reporting issues to the technical team.
- Perform data entry and database management to ensure information accuracy.
Qualifications
- Proven experience in e-commerce administration, virtual assistance, or a related field.
- Strong proficiency in Microsoft Office (Excel, Word) and Google Workspace.
- Excellent written and verbal communication skills in English.
- Familiarity with e-commerce platforms (e.g., Shopify, Amazon Seller Central) is a plus.
- High attention to detail and ability to manage multiple tasks under tight deadlines.
- Basic knowledge of digital marketing tools (e.g., Canva, Mailchimp) is advantageous.
- Reliable internet connection and a quiet workspace in Bali.
- Self-motivated, proactive, and able to work independently with minimal supervision.