job description
Are you a detail-oriented and highly organized professional with a passion for e-commerce? We are seeking a skilled E-Commerce Admin Specialist to join our dynamic team in Canggu, Bali. In this role, you will play a crucial part in managing our online shop operations, ensuring seamless customer experiences, and driving business growth.
As the backbone of our e-commerce operations, you will handle order processing, inventory management, customer inquiries, and administrative tasks with precision. This is an excellent opportunity for someone who thrives in a fast-paced digital environment and is eager to contribute to a growing online business in Bali’s vibrant tech and tourism hub.
If you have a strong background in e-commerce administration, excellent communication skills, and a proactive attitude, we’d love to hear from you. Join us and be part of a team that values efficiency, innovation, and customer satisfaction!
Responsibility
- Manage and process online orders, ensuring accurate and timely fulfillment.
- Monitor and update inventory levels to prevent stockouts or overstocking.
- Respond to customer inquiries via email, chat, and social media with professionalism and efficiency.
- Coordinate with logistics partners to ensure smooth delivery and returns processes.
- Generate and analyze sales reports to identify trends and opportunities for improvement.
- Maintain and update product listings, including descriptions, images, and pricing.
- Assist in managing promotional campaigns and discounts to drive sales.
- Ensure all administrative tasks related to the online shop are completed accurately and on time.
Qualifications
- Proven experience as an E-Commerce Admin, Online Shop Administrator, or similar role.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Tokopedia, Shopee) is a plus.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills in English and Bahasa Indonesia.
- Proficiency in Microsoft Office (Excel, Word) and Google Workspace.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic understanding of digital marketing and customer service best practices.
- Self-motivated, proactive, and able to work independently or as part of a team.