job description
Join PT Djasa Autotrans, a leading logistics and transportation company in Indonesia, as our Digital Marketing Specialist focused on logistics and customer engagement. In this dynamic role, you will drive our online marketing strategies, enhance customer satisfaction, and optimize our digital presence across Bali’s vibrant business hubs including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As the bridge between our logistics services and customers, you will manage customer complaints, foster positive communication, and implement data-driven marketing campaigns to boost brand loyalty and engagement. This is an excellent opportunity for a proactive marketer with a passion for logistics and customer experience to grow with a forward-thinking company in one of Southeast Asia’s most exciting markets.
If you thrive in a fast-paced environment, enjoy solving customer challenges, and want to make a tangible impact in the logistics industry, we’d love to hear from you. Be part of a team that values innovation, collaboration, and excellence in service delivery.
Responsibility
- Develop and execute digital marketing campaigns to promote logistics services across Bali, targeting key areas such as Canggu, Ubud, Denpasar, and Kuta.
- Manage and resolve customer complaints efficiently, ensuring high levels of satisfaction and retention.
- Communicate proactively with customers via email, chat, and social media to address inquiries and provide updates on logistics services.
- Monitor and analyze customer feedback to identify trends and opportunities for service improvement.
- Collaborate with the operations team to align marketing strategies with logistics processes and customer needs.
- Optimize SEO and content marketing efforts to enhance online visibility and lead generation.
- Track and report on key performance metrics, including customer engagement, conversion rates, and campaign ROI.
- Stay updated on industry trends and digital marketing best practices to drive continuous improvement.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.
- Minimum of 2 years of experience in digital marketing, customer service, or a related role, preferably in logistics or transportation.
- Strong communication skills in English and Bahasa Indonesia, with the ability to engage effectively with customers and stakeholders.
- Proficient in digital marketing tools such as Google Analytics, SEO platforms, and social media management tools.
- Experience with CRM systems and customer support software is a plus.
- Ability to analyze data and derive actionable insights to improve marketing strategies.
- Self-motivated, detail-oriented, and capable of working in a fast-paced environment.
- Familiarity with Bali’s business landscape and logistics industry is an advantage.