job description
Join Teleperformance as a Digital Ads Customer Expert and play a pivotal role in ensuring online safety for global digital platforms. In this dynamic position, you will be responsible for reviewing user-generated content, identifying policy violations, and maintaining a secure and positive digital environment. Your expertise will directly contribute to enhancing user trust and platform integrity.
Based in the vibrant and culturally rich island of Bali, this role offers a unique opportunity to work in a global company while enjoying the tropical paradise lifestyle. Teleperformance is a leader in customer experience management, and this position is perfect for individuals passionate about digital safety, content moderation, and customer support.
If you are detail-oriented, tech-savvy, and committed to upholding digital standards, we invite you to apply and become part of our mission to create safer online communities.
Responsibility
- Review and moderate user-generated content on digital platforms to ensure compliance with community guidelines and policies.
- Identify and flag inappropriate or violative content, including hate speech, harassment, and misleading information.
- Collaborate with cross-functional teams to escalate complex cases and provide insights on emerging trends in digital content.
- Maintain accurate records of content reviews and actions taken, ensuring transparency and accountability.
- Provide feedback to improve automated content detection systems and enhance moderation efficiency.
- Assist in training and mentoring new team members on content moderation best practices and platform policies.
- Stay updated on global digital trends, platform policies, and legal requirements related to online content.
- Contribute to the development of process improvements to streamline content review workflows.
Qualifications
- Bachelor’s degree in Communications, Marketing, Digital Media, or a related field.
- Minimum of 1 year of experience in content moderation, digital marketing, or customer support roles.
- Strong understanding of digital platforms, social media, and online community guidelines.
- Excellent analytical and problem-solving skills with keen attention to detail.
- Proficiency in using content moderation tools and platforms.
- Ability to work in a fast-paced environment and handle sensitive content with professionalism.
- Strong communication skills in English, both written and verbal.
- Passion for digital safety, user experience, and online community management.