job description
Join PT. INATEK DIGITAL SEJAHTERA as a Desk Collection Agent in the vibrant financial services sector. This role is perfect for detail-oriented professionals who excel in client interactions, debt recovery, and financial problem-solving. Based in Badung, Bali, you’ll work in a dynamic environment, contributing to the company’s mission of delivering exceptional financial solutions.
As a Desk Collection Agent, you will play a pivotal role in managing overdue accounts, negotiating payment plans, and ensuring compliance with financial regulations. Your ability to communicate effectively and maintain professionalism under pressure will be key to your success. This position offers a competitive salary, career growth opportunities, and the chance to work with a leading financial services provider in Indonesia.
If you’re passionate about finance, customer service, and driving results, we invite you to apply and become part of our dedicated team.
Responsibility
- Contact clients via phone, email, or other channels to discuss overdue payments and negotiate repayment plans.
- Maintain accurate and up-to-date records of all collection activities and client interactions in the company’s database.
- Monitor and follow up on delinquent accounts to ensure timely resolution and minimize financial losses.
- Provide exceptional customer service while adhering to company policies and regulatory guidelines.
- Collaborate with internal teams to escalate complex cases and develop strategies for effective debt recovery.
- Prepare and submit regular reports on collection activities, success rates, and areas for improvement.
- Stay informed about industry best practices and changes in financial regulations to ensure compliance.
- Handle sensitive client information with confidentiality and professionalism.
Qualifications
- Minimum of a high school diploma or equivalent; a degree in Finance, Business, or a related field is a plus.
- Proven experience in debt collection, customer service, or a similar role within the financial services sector.
- Strong negotiation and communication skills, with the ability to handle difficult conversations diplomatically.
- Proficiency in using CRM software, Microsoft Office, and other relevant tools for tracking and reporting.
- Excellent organizational skills and attention to detail to manage multiple accounts efficiently.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Indonesian financial regulations and collection practices is highly desirable.
- Fluency in English and Bahasa Indonesia, with exceptional written and verbal communication skills.