job description
Are you a customer service professional looking to advance your career with a global industry leader? Foundever is looking for a dynamic and motivated Customer Support Representative to join our Quezon City team. In this role, you will be the voice of our brand, ensuring that our customers receive world-class support while managing escalations with empathy, professionalism, and efficiency.
At Foundever, we foster a culture of growth, innovation, and inclusivity. We provide our employees with comprehensive training, competitive compensation, and clear pathways for career advancement. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we want to meet you!
Responsibility
- Serve as the primary point of contact for customer inquiries via phone, email, or chat.
- Resolve customer concerns efficiently while maintaining high standards of quality and service.
- Handle and de-escalate complex customer issues with a professional and solution-oriented mindset.
- Document customer interactions accurately within the internal database system.
- Collaborate with team leads and peers to identify process improvements and share best practices.
- Meet or exceed individual and team performance metrics including CSAT and AHT targets.
- Educate customers on product features and services to enhance their overall experience.
Qualifications
- At least 6 months of verifiable BPO/Call Center experience is required.
- Strong command of the English language, both verbal and written.
- Demonstrated ability to handle difficult customer situations with patience and empathy.
- Proficiency in basic computer navigation and multitasking across various software applications.
- Strong problem-solving skills and the ability to think on your feet.
- Willingness to work in shifting schedules, including weekends and holidays if required.
- High school graduate or Senior High School graduate; college level is an advantage.