job description
Join OPUS IT Services, a leading provider of innovative IT solutions for the banking and financial services sector, as our next Customer Success Manager (Banking) based in Bali. In this dynamic contract role, you'll be the bridge between our banking clients and our technical teams, ensuring seamless product adoption, high customer satisfaction, and sustainable business growth.
As a remote-based professional in Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you'll leverage your banking expertise and customer-centric approach to drive success for our clients. This role offers the perfect blend of strategic relationship management and hands-on problem-solving in a fast-paced fintech environment.
OPUS IT Services is committed to fostering a culture of innovation and collaboration. You'll work with cutting-edge banking technologies while enjoying the flexibility of remote work in one of the world's most desirable locations. This contract position offers competitive compensation and the opportunity to make a significant impact in the financial services industry.
If you're passionate about banking technology, thrive in client-facing roles, and want to advance your career while enjoying Bali's unique lifestyle, we'd love to hear from you. Join our team and help shape the future of banking through exceptional customer success.
Responsibility
- Serve as the primary point of contact for assigned banking clients, building strong relationships and ensuring their success with our IT solutions
- Develop and implement customer success plans tailored to each client's business objectives and banking operations
- Monitor product adoption metrics and proactively address any usage gaps or challenges
- Collaborate with sales, product, and technical teams to ensure smooth onboarding and ongoing client satisfaction
- Identify upsell and cross-sell opportunities to drive revenue growth while maintaining customer trust
- Conduct regular business reviews with clients to assess performance and gather feedback for product improvement
- Create and maintain comprehensive documentation of client interactions, success plans, and outcomes
- Stay current with banking industry trends and regulatory changes to provide informed guidance to clients
Qualifications
- Minimum 3 years of experience in customer success, account management, or relationship management within the banking or financial services sector
- Strong understanding of banking operations, digital banking solutions, or core banking systems
- Proven track record of managing client relationships and driving product adoption
- Excellent communication skills in English, with the ability to explain complex technical concepts to non-technical stakeholders
- Experience working with SaaS products or IT solutions in a banking environment
- Self-motivated with the ability to work independently in a remote setting
- Bachelor's degree in Business, Finance, Information Technology, or related field
- Certifications in customer success (e.g., Certified Customer Success Manager) or banking (e.g., Certified Banking Professional) are a plus