job description
Join Topmix Resources as a Customer Success Executive in the heart of Bali and become the driving force behind exceptional customer experiences. In this pivotal role, you will serve as the key link between our valued clients and internal operations, ensuring seamless order management, timely deliveries, and a reliable, white-glove service that builds long-term trust and satisfaction.
Based in one of Bali’s most dynamic hubs—Canggu, Ubud, Denpasar, or surrounding areas—you’ll collaborate with cross-functional teams to resolve inquiries, proactively address client needs, and contribute to the growth of our customer-centric business. This is a unique opportunity to combine your passion for relationship-building with operational excellence in a fast-paced, international environment.
If you thrive in a role that blends strategic problem-solving, communication, and process optimization, we’d love to hear from you. Elevate your career while enjoying Bali’s vibrant work-life balance!
Responsibility
- Act as the primary point of contact for assigned customers, fostering strong, trust-based relationships.
- Manage end-to-end order processing, from receipt to delivery, ensuring accuracy and timeliness.
- Coordinate with logistics, sales, and operations teams to resolve customer inquiries and escalations promptly.
- Monitor customer satisfaction metrics (e.g., NPS, CSAT) and implement improvement initiatives.
- Proactively identify upsell/cross-sell opportunities and collaborate with sales to drive revenue growth.
- Develop and maintain CRM records, ensuring data accuracy and actionable insights for the team.
- Conduct regular check-ins with clients to gather feedback and align services with their evolving needs.
- Create and distribute performance reports, highlighting trends and recommendations for service enhancements.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 2+ years of experience in customer success, account management, or sales support roles.
- Exceptional verbal and written communication skills in English (additional languages a plus).
- Proven ability to manage multiple priorities in a fast-paced environment with strong organizational skills.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Analytical mindset with a data-driven approach to problem-solving.
- Passion for delivering outstanding service with a customer-first attitude.
- Based in or willing to relocate to Bali (preference for candidates in target areas).