job description
Join Ime (M) as a Customer Service & Teller Specialist in the vibrant heart of Bali! This role offers a unique opportunity to work in a dynamic financial services environment, where you will play a key role in facilitating international remittances, foreign currency exchange, and cash transactions for a diverse clientele.
As part of our team, you will ensure seamless, secure, and customer-centric financial services while maintaining compliance with regulatory standards. This position is perfect for detail-oriented professionals who thrive in fast-paced settings and enjoy delivering exceptional service.
Based in Kuta, Badung, you’ll work in a multicultural environment with opportunities for growth in the financial services sector. Whether you're assisting customers with cross-border transactions or managing daily cash operations, your role will be pivotal in driving customer satisfaction and operational efficiency.
Responsibility
- Process international remittance transactions accurately and efficiently, ensuring compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
- Handle foreign currency exchange for customers, providing competitive rates and transparent service.
- Manage cash transactions, including deposits, withdrawals, and transfers, with meticulous attention to detail.
- Provide exceptional customer service, addressing inquiries, resolving issues, and guiding clients through financial processes.
- Maintain accurate records of all transactions and ensure daily reconciliation of cash and accounts.
- Collaborate with team members to streamline operations and improve service delivery.
- Stay updated on financial regulations, exchange rates, and remittance policies to provide informed assistance.
- Uphold security protocols to safeguard customer data and company assets.
Qualifications
- A minimum of 1-2 years of experience in customer service, banking, or financial services, preferably in remittance or forex.
- Strong numerical and analytical skills with a keen eye for detail.
- Excellent communication and interpersonal skills in English (additional languages are a plus).
- Proficiency in cash handling, transaction processing, and financial software.
- Knowledge of AML, KYC, and compliance procedures in financial services.
- Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
- A customer-first mindset with a commitment to delivering high-quality service.
- Basic computer skills, including MS Office and financial applications.