job description
Join Meralco Employees Savings & Loans Association Inc. as a Customer Service Teller in the vibrant heart of Bali, Indonesia. This is a unique opportunity to contribute to a trusted financial institution while enjoying the dynamic lifestyle of one of Southeast Asia’s most sought-after destinations.
As a Teller, you will play a pivotal role in delivering exceptional service to our members by processing transactions, managing funds, and ensuring accurate daily closings. Your attention to detail and commitment to compliance will help maintain the integrity of our financial operations while fostering strong customer relationships.
This full-time position offers a competitive salary, professional growth, and the chance to work in a collaborative environment. Whether you're assisting with deposits, withdrawals, or account inquiries, your work will directly impact our members' financial well-being.
If you are a detail-oriented professional with a passion for customer service and finance, we invite you to apply and become part of our dedicated team in Bali.
Responsibility
- Process member transactions, including deposits, withdrawals, and loan payments, with accuracy and efficiency.
- Manage cash funds, balance drawers, and verify daily transactions to ensure financial accuracy.
- Provide exceptional customer service by addressing member inquiries, resolving issues, and offering financial guidance.
- Perform daily closing tasks, including reconciling accounts and preparing reports in compliance with company policies.
- Maintain strict confidentiality and adhere to security protocols for all financial transactions and member data.
- Promote financial products and services to members, identifying opportunities to meet their needs.
- Collaborate with team members to ensure smooth branch operations and a positive member experience.
- Stay updated on banking regulations, internal policies, and procedural changes to ensure compliance.
Qualifications
- Minimum of 1-2 years of experience in a teller, customer service, or banking role.
- High school diploma or equivalent; a degree in Finance, Business, or a related field is a plus.
- Strong numerical and analytical skills with a keen eye for detail.
- Excellent communication and interpersonal skills to build rapport with members.
- Proficiency in using banking software and Microsoft Office tools (Excel, Word).
- Ability to handle cash and financial documents with integrity and precision.
- Knowledge of financial regulations and compliance standards is an advantage.
- Customer-focused mindset with a proactive approach to problem-solving.