job description
Join Placid Express as a Customer Service Teller & Counter Clerk in beautiful Bali! This dynamic role offers the perfect opportunity to develop your customer service and administrative skills in a fast-paced, professional environment.
As the face of our company at the service counter, you will play a crucial role in ensuring smooth daily operations, handling financial transactions with precision, and delivering exceptional service to our valued clients. This position combines front-line customer interaction with essential clerical duties, making it ideal for detail-oriented professionals who thrive in a people-focused setting.
Bali’s vibrant business landscape provides an exciting backdrop for this role, where your organizational skills and friendly demeanor will directly contribute to our company’s success and customer satisfaction.
Responsibility
- Process and verify daily financial transactions, including cash handling, deposits, and withdrawals, with accuracy and efficiency.
- Provide professional and courteous assistance to customers, addressing inquiries, resolving complaints, and offering solutions to meet their needs.
- Maintain organized records of all transactions, customer interactions, and administrative documents in compliance with company policies.
- Perform clerical duties such as filing, data entry, and preparing reports to support smooth counter operations.
- Balance cash drawers at the end of each shift and reconcile discrepancies promptly.
- Promote company products and services to customers, identifying opportunities to enhance their experience.
- Collaborate with team members to ensure a seamless workflow and high standards of service at the counter.
- Adhere to security protocols and confidentiality guidelines when handling sensitive customer information.
Qualifications
- Minimum high school diploma or equivalent; additional certification in finance or customer service is a plus.
- Proven experience in a teller, cashier, or customer service role, preferably in a financial or retail environment.
- Strong numerical and analytical skills with a keen eye for detail to ensure accuracy in transactions.
- Excellent communication and interpersonal skills to build rapport with diverse customers.
- Proficiency in basic computer applications (e.g., MS Office) and the ability to learn new systems quickly.
- High level of integrity and professionalism when handling cash and confidential information.
- Ability to work in a fast-paced environment, manage multiple tasks, and meet deadlines.
- Fluency in English; knowledge of Indonesian (Bahasa) is advantageous.