job description
Are you a dynamic leader with a passion for customer service and fluency in Korean? Transcosmos is seeking a Customer Service Team Leader to join our growing team in Bali. This is a fantastic opportunity to advance your career in a global company while enjoying the vibrant culture and lifestyle of Bali.
As a Customer Service Team Leader, you will oversee a team of customer service representatives, ensuring exceptional service delivery and client satisfaction. You will play a key role in training, mentoring, and motivating your team to achieve performance targets. If you are a proactive problem-solver with strong leadership skills, we want to hear from you!
Join us and be part of a company that values innovation, collaboration, and employee growth. Apply now and take the next step in your career with Transcosmos!
Responsibility
- Lead and manage a team of customer service representatives, ensuring high performance and productivity.
- Provide coaching, training, and mentorship to team members to enhance their skills and performance.
- Monitor and evaluate team performance, providing feedback and implementing improvement plans.
- Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Collaborate with other departments to improve customer service processes and procedures.
- Prepare and present performance reports to senior management.
- Ensure compliance with company policies and industry regulations.
- Foster a positive and motivating work environment to boost team morale and engagement.
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience in a customer service leadership role, preferably in a call center environment.
- Fluency in Korean and English (both written and spoken).
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to relocate or work remotely in Bali.