job description
Are you passionate about delivering exceptional customer service in the healthcare sector? JobStudio is expanding its dynamic team in Bali and seeking dedicated professionals to shape meaningful customer experiences. Join a supportive, fast-paced environment where your contributions make a real difference in patients' and clients' lives.
As a Customer Service Specialist (Healthcare), you’ll be the first point of contact for inquiries, providing empathetic and efficient solutions while maintaining the highest standards of professionalism. This role offers comprehensive training, career growth opportunities, and the chance to work with a collaborative team committed to excellence.
Bali’s vibrant culture and work-life balance make this an ideal opportunity for those seeking both professional fulfillment and a rewarding lifestyle. If you thrive in a people-centric role and want to impact the healthcare industry, we’d love to hear from you!
Responsibility
- Handle inbound and outbound calls, emails, and live chats with professionalism and empathy, addressing healthcare-related inquiries.
- Provide accurate information about healthcare services, policies, and procedures to patients, providers, and stakeholders.
- Document and update customer interactions in CRM systems, ensuring detailed and compliant record-keeping.
- Resolve complaints and escalate complex issues to the appropriate teams while maintaining a customer-first approach.
- Collaborate with cross-functional teams (e.g., medical staff, billing) to ensure seamless service delivery.
- Stay updated on healthcare regulations, company policies, and product knowledge to deliver informed support.
- Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Participate in training sessions and contribute to process improvements to enhance service quality.
Qualifications
- Minimum Diploma or Bachelor’s degree in any field; healthcare, communications, or business-related degrees are a plus.
- Proven experience (1-3 years) in customer service, call centers, or healthcare support roles.
- Excellent English communication skills (written and verbal); proficiency in additional languages is advantageous.
- Strong problem-solving abilities and a customer-centric mindset with a high level of patience and empathy.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office tools.
- Ability to work in shift-based schedules, including weekends or public holidays, as required.
- Knowledge of healthcare terminology, insurance processes, or HIPAA compliance is a significant advantage.
- Demonstrated ability to work under pressure while maintaining composure and efficiency.