job description
Join Concentrix, a global leader in customer experience solutions, as a Customer Service Specialist for our prestigious San Lazaro Car Insurance Account. This is a remote opportunity based in Bali, offering a stable career with a competitive salary of IDR 20M–23M/month (equivalent to ₱20K–23K).
We empower our team with cutting-edge technology and industry-leading training to ensure you excel in your role. As part of our dynamic team, you’ll handle customer inquiries, resolve issues, and provide exceptional service to policyholders—all while working in a supportive, collaborative environment. This role is perfect for professionals seeking career growth, work-life balance, and the flexibility of remote work in one of the world’s most desirable locations.
At Concentrix, we value diversity, innovation, and excellence. You’ll benefit from comprehensive training programs, performance incentives, and opportunities for advancement. Whether you’re an experienced customer service professional or looking to transition into the insurance industry, this role offers the tools and support to thrive.
If you’re passionate about delivering top-tier customer experiences and want to build a long-term career with a global company, apply now and take the next step in your professional journey!
Responsibility
- Handle inbound and outbound customer calls related to car insurance policies, claims, and inquiries with professionalism and empathy.
- Provide accurate and timely information to policyholders regarding coverage, premiums, and claims processes.
- Resolve customer complaints and escalate complex issues to the appropriate teams for swift resolution.
- Utilize CRM systems and other tools to document customer interactions, update records, and track follow-ups.
- Collaborate with cross-functional teams, including underwriting and claims, to ensure seamless customer service delivery.
- Meet and exceed performance metrics, including call handling time, customer satisfaction scores, and first-contact resolution rates.
- Stay updated on product knowledge, industry trends, and company policies to provide informed support to customers.
- Participate in training sessions and team meetings to enhance skills and contribute to process improvements.
Qualifications
- Minimum of 1–2 years of experience in customer service, call center, or a related field (insurance experience is a plus).
- Excellent verbal and written communication skills in English; proficiency in additional languages is an advantage.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and remotely while maintaining productivity and professionalism.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
- High school diploma or equivalent; college degree or relevant certifications are a plus.
- Stable internet connection and a dedicated workspace for remote work.
- Willingness to work in shifts (including evenings, weekends, or holidays as required).